Return & Refund Policy

At GODELINE EXPRESS DELIVERY LLC, we are committed to providing exceptional delivery services. This Return and Refund Policy outlines the terms and conditions under which we handle returns, refunds, and claims for damaged or lost items. Please read this policy carefully to understand your rights and responsibilities.

1. Return Eligibility Criteria

Returns and refunds are considered under the following circumstances:

• Service Not Rendered: If we fail to deliver your package within the agreed timeframe without valid reason.
• Damaged Items: If your package arrives damaged due to our handling during transit.
• Lost Packages: If your package is confirmed lost while in our custody.
• Incorrect Delivery: If your package is delivered to the wrong address due to our error.

2. Timeframe for Returns and Claims

To be eligible for a return or refund, you must notify us within the following timeframes:

Claims submitted after these timeframes may not be eligible for refunds or compensation.

3. Refund Process

Once your claim is approved, we will process your refund according to the following guidelines:

4. Damaged or Lost Items

For damaged or lost items, the following terms apply:

• Standard Liability: We provide standard liability coverage up to $100 per package unless additional insurance is purchased.
• Insurance Options: Customers can purchase additional insurance at the time of booking to cover items of higher value.
• Proof of Value: For claims exceeding standard liability, you must provide proof of the item's value (e.g., receipts, invoices, or appraisals).
• Packaging Requirements: Items must be properly packaged to be eligible for damage claims. We are not liable for damage resulting from inadequate packaging.

5. Non-Returnable and Non-Refundable Services

The following situations are not eligible for returns or refunds:

6. Contact Information for Returns and Claims

If you need to file a claim or have questions about our return policy, please contact us:

7. Changes to This Policy

GODELINE EXPRESS DELIVERY LLC reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.